Refund policy
Geebees Makeover Return & Refund Policy
At Geebees Makeover, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help! Please read our return and refund policy carefully to ensure a smooth process.
1. Eligibility for Returns
We accept returns under the following conditions:
• Items must be unused, unopened, and in their original packaging.
• Returns must be requested within 14 days of receiving your order.
• Products must be in their original condition (no signs of use, tampering, or damage).
• Items such as skincare, cosmetics, and personal care products cannot be returned due to hygiene and safety regulations.
Note: Gift cards, downloadable products, and promotional/free items cannot be returned or refunded.
2. Return Process
To initiate a return, please follow these steps:
1. Contact us at Geebeesmakeover.com through our contact form. with your order number and reason for return.
2. Our team will review your request and provide return instructions if eligible.
3. Ship the item(s) back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer.
4. Once we receive and inspect the returned product(s), we will notify you about the approval or rejection of your return.
3. Refund Policy
If your return is approved:
• A refund will be issued to your original payment method within 5-10 business days.
• Shipping fees are non-refundable.
• If your return is rejected due to non-compliance with our policy, the item(s) will be sent back to you at your expense.
Late or Missing Refunds:
• If you haven’t received your refund after 10 business days, check with your bank or payment provider.
• If the issue persists, contact us at [your email] for further assistance.
4. Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange:
• Contact us within 48 hours of receiving the item.
• Provide clear photos of the damaged or incorrect item(s).
• If approved, we will send a replacement at no additional cost.
5. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, we cannot accept returns or refunds for:
• Used or opened beauty and personal care products.
• Skincare, haircare, and cosmetic products.
• Items labeled as “Final Sale” or promotional giveaways.
6. Order Cancellations
• You may cancel your order within 24 hours of purchase.
• Once an order has been processed and shipped, it cannot be canceled.
7. Lost, Stolen, or Incorrect Orders
• If your order is lost or stolen, please file a claim with the shipping carrier. Geebees Makeover is not responsible for lost or stolen packages once they are marked as delivered.
• If you receive the wrong item, contact us within 48 hours, and we will arrange a replacement or refund.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please reach out: To Geebeemakeover.com and reach out through the contact form.
• Business Hours: 24 Hours
We appreciate your trust in Geebees Makeover and are committed to providing the best shopping experience!